PLEASE NOTE: – Choose your location first, we have specific pick-up service offerings for all 3 of our locations.

The Pet Care Centre accepts male dogs that are not de-sexed at all times. We do not accept female dogs that are not de-sexed when they are “in season” at time of boarding, all other times entire female dogs are accepted (this is due to a female dog in season causing general disturbance through-out kennels during this time).

We ask that you email or Facebook message us as soon as possible to let us know of your delay. We in turn will keep your pet secure and comfortable until you are able to collect them. Any fees as a result of extension of boarding are payable in full on check-out of your pet (for extended delays of 3 days or more it is respectfully requested you settle these fees by discussing a payment over the phone).

You can cancel your booking at any time with no penalty in low season by phone or by emailing us. We appreciate as much notice as possible as this allows us to offer the position to another pet. During peak times such as Easter and Christmas periods the deposit is non-refundable.

This facility has a policy of refusal for all Human Aggressive and Declared Dangerous pets.

Regretfully we do not accept direct debit or American Express payments.