Services
Daycare
Our doggy daycare has been created to focus on three key elements of your dogs wellbeing:
1. Fun
2. Socialisation
3. Obedience
Our team has built a series of dog friendly activities aimed at encompassing all three elements including bubble play, puzzles and pool parties in some locations as well as jungle gym equipment. Whether they’re social, active, lazy, or older, our aim is to have all pets play days full and enriching.
Accommodation
Our three locations in the Sunshine Coast, Canberra and Brisbane offer individual kennels that are spacious for your pet dogs freedom and comfort. We are dedicated to providing high quality accommodation for your best friend. We will ensure your pet receives the best pet care by providing hygienic conditions, high quality meals and caring staff who can cater to your pets needs.
All kennels are cleaned daily to ensure your pet is housed in a hygienic comfortable room for their personal comfort. Yes, you are welcome to bring your pets special comfort items and toys from home to enhance their stay. We can’t guarantee you will get them back in the same condition but they will have them with them in their rooms.
Check-In
After checking in, dogs are shown to their kennel where they are given the necessary time needed to settle in and become accustomed to the centre environment.
Check-In
After checking in, dogs are shown to their kennel where they are given the necessary time needed to settle in and become accustomed to the centre environment.
Kennel
Options
We are dedicated to providing high-quality accommodation and care for your best friend.
Your canine friends are all welcome to board at the centre where they will enjoy the fuss and attention provided by our staff who strive to make your companion as comfortable and as happy as possible during their stay. Two of our facilities offer optional luxury accommodation types, please enquire with staff at your chosen centre. We will ensure your pet receives the best possible care by providing spacious pet accommodation that has safe and secure sleeping quarters with trampoline-style bedding. All kennels are cleaned daily providing your best friend with hygienic living conditions.
Activities
We offer a wide range of additional services that can help your pets holiday be the most fun and comfortable that it can. The staff happily provide one on one individual services that you would like provided for your pet at a minimal fee, such as walks, brushing, afternoon play and sensory garden experience and swims. Enquire about activity options at your chosen location, our staff are happy to advise on what is available.
Morning Routine
Each morning all kennels are cleaned. Dogs are allocated to play areas while cleaning is conducted.
Where possible we prefer group play as this allows the dogs to socialise with other dogs and have a great time.
Dogs are matched for size and temperament. If your dog cannot socialise with other dogs, this is alright, individual play is accommodated for.
Pool Time
Pool time is available at 2 of our locations in Brisbane and the Sunshine Coast, if you have a water baby, please feel free to discuss your pet’s swim time with our friendly staff.
Food
We feed a premium quality biscuit with cooked chicken meat. Special dietary needs can be accommodated for a minimal fee.
Extras
Other activities available include petting sessions and brushing, play sessions and gourmet delicacies. Please check our Pricing section on one of our three location websites for the Sunshine Coast, Canberra or Brisbane.
FAQ
Do you offer an inspection?
Full inspection of our boarding kennel and cattery facilities are welcome between the hours of 3pm and 5pm on all working days, excluding Saturday and Public Holidays, when we are closed to the public.
Do you offer a pick-up service?
IMPORTANT – our pick-up service is temporarily unavailable.
The Pet Care Centre is pleased to offer customers that are unable to attend our facilities in person, a pick-up and delivery service from our sister kennels at Narangba. Please advise at the time of booking. *Conditions apply
What if my pet is not de-sexed?
The Pet Care Centre accepts male dogs that are not de-sexed at all times. We do not accept female dogs that are not de-sexed when they are “in season” at time of boarding, all other times entire female dogs are accepted (this is due to a female dog in season causing general disturbance through-out kennels during this time).
What if my trip is delayed and I cannot collect my pet on time as arranged?
We ask that you email or Facebook message us as soon as possible to let us know of your delay. We in turn will keep your pet secure and comfortable until you are able to collect them. Any fees as a result of the extension of boarding are payable in full on check-out of your pet (for extended delays of three days or more it is respectfully requested you settle these fees by discussing payment over the phone).
What if I need to cancel my booking?
You can cancel your booking at any time with no penalty in low season by phone or by emailing us. We appreciate as much notice as possible as this allows us to offer the position to another pet. During peak times such as Easter and Christmas periods the deposit is non-refundable.
What if my pet is Human Aggressive or Declared Dangerous?
This facility has a policy of refusal for all Human Aggressive and Declared Dangerous pets.
What forms of payment are not accepted?
Regretfully we do not accept direct debit or American Express payments.