FAQ
Do you offer an inspection?
Full inspection of our boarding kennel and cattery facilities are welcome between the hours of 3pm and 5pm on all working days, excluding Saturday and Public Holidays, when we are closed to the public.
Do you offer a pick-up service?
IMPORTANT TO NOTE – our pick-up service is temporarily unavailable.
What if my trip is delayed and I cannot collect my pet on time as arranged?
We ask that you email or Facebook message us as soon as possible to let us know of your delay. We in turn will keep your pet secure and comfortable until you are able to collect them. Any fees as a result of extension of boarding are payable in full on check-out of your pet (for extended delays of 3 days or more it is respectfully requested you settle these fees by discussing a payment over the phone).
What if I need to cancel my booking?
You can cancel your booking at any time with no penalty in low season by phone or by emailing us. We appreciate as much notice as possible as this allows us to offer the position to another pet. During peak times such as Easter and Christmas periods the deposit is non-refundable.
What forms of payment are not accepted?
Regretfully we do not accept direct debit or American Express payments.